Thank you for shopping with Sophie Trails! Below are our shipping policies to ensure a smooth and hassle-free shopping experience.
1. Shipping Locations
1.1 Sophie Trails ships worldwide. We offer delivery to most countries, but there may be some locations where we are unable to fulfill orders.
1.2 Please note that delivery times may vary depending on your location.
2. Shipping Charges
2.1 Shipping costs will be calculated at checkout based on your delivery address and the size/weight of your order.
2.2 We occasionally offer free shipping promotions. These will be clearly communicated on our website during the checkout process.
3. Order Processing Time
3.1 All orders are processed within 1-3 business days from the time of purchase. Orders are not processed on weekends or holidays.
3.2 Once your order is processed, you will receive a shipping confirmation email with tracking information.
4. Delivery Times
4.1 Delivery times vary depending on the shipping method and destination.
4.2 For domestic orders, delivery generally takes between 3-7 business days. For international orders, please allow 7-21 business days for delivery, depending on the location and customs procedures.
5. Shipping Carrier
5.1 In some cases, we may use alternative carriers to fulfill your order, but we will notify you if there are any changes.
6. Order Tracking
6.1 Once your order has shipped, you will receive a tracking number by email, allowing you to track your package online.
6.2 Please note that it may take up to 24 hours for tracking information to appear in the carrier’s system.
7. Customs, Duties, and Taxes
7.1 International orders may be subject to customs fees, duties, or taxes, depending on the destination country. These fees are the responsibility of the customer.
7.2 Sophie Trails is not responsible for any delays caused by customs or other government agencies.
8. Shipping Address
8.1 Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or undelivered packages due to incorrect or incomplete shipping information.
8.2 If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes before your order is shipped.
9. Lost or Damaged Packages
9.1 If your package is lost or damaged during transit, please contact us as soon as possible. We will investigate and work with the carrier to resolve the issue.
9.2 Please retain the original packaging and photographs of the damage to assist with the claim process.
10. Shipping Issues
10.1 In rare cases, delays may occur due to weather, holidays, or unforeseen circumstances. We appreciate your understanding during these times.
10.2 If your order has not arrived within the estimated delivery window, please reach out to our customer service team for assistance.