At Sophie Trails, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website and placing an order, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you visit our website, we collect the following types of information:
- Personal Information: This includes your name, email address, shipping address, and phone number, which we collect when you place an order or contact us.
- Payment Information: While we do not process payments directly (since we only offer cash on delivery), we may collect billing details to assist with order processing and delivery.
- Technical Information: This includes IP addresses, browser types, device information, and usage data through cookies, which help us improve user experience and website functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders and deliveries.
- To provide customer service and support.
- To improve our website’s content, functionality, and user experience.
- To send order-related communications or promotional offers (with your consent).
- To comply with legal obligations, such as fraud prevention and reporting.
3. Cookies
We use cookies to collect data about your browsing activities. Cookies are small files stored on your device that help improve your browsing experience by remembering preferences and settings. You can control cookie preferences through your browser settings.
4. Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers, such as delivery companies, to complete your order. These third parties are bound by confidentiality agreements and are only allowed to use your information to complete services on our behalf.
5. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. However, no data transmission over the internet is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may update or correct your personal information by contacting us.
- Deletion: You may request that we delete your personal information, subject to legal requirements and our retention policy.
Opt-Out Instructions:
If you no longer wish to receive promotional emails or communications from us, you may opt-out at any time by following the unsubscribe link in any promotional email or by sending an email to us at:
Email: [email protected]
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders, resolving disputes, or complying with legal requirements.
8. International Data Transfers
Since Sophie Trails operates worldwide, your personal information may be transferred to and processed in countries outside of your own. We ensure that any such transfers are made in accordance with applicable data protection laws.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or wish to exercise your rights, please contact us at:[email protected]